Office of Information Technology Services

The Office of Information Technology at Claremont Graduate University provides strategic technology solutions in order to support CGU's mission of preparing a diverse group of outstanding individuals to assume leadership roles in the worldwide community through research, teaching, and practice in selected fields.

The chart below shows the full suite of technology solutions that OIT provides.  Please click on any service that is in blue to see more information.

Service

Description

User Group

Help DeskOIT provides 24x7 assistance for technology related issues.Students, Faculty Staff
EmailOIT provides the Microsoft Exchange email system for faculty, staff and students to support academic and personal communication requirements. The standard format for a CGU email address is "first.last@cgu.edu".Students, Faculty, Staff
Wireless ConnectivityOIT provides wireless networking for those who wish to use their laptops while on campus.  Note: If you are having problems connecting to the wireless network in the Library, please contact the Library staff for assistance.Students, Faculty, Staff
Student PortalThis gateway allows students to maintain their contact information, register for classes, view unofficial transcripts, and pay tuition bills.Students
Computer LabsOIT maintains several computer labs for students, faculty, and staff.Students, Faculty Staff
Collaborative Technology RoomsThese ACB rooms provide space for group work that requires the use of technology.  Students who wish to reserve a room should contact the Student Lab Attendant in ACB 118.  Faculty and Staff can reserve rooms by emailing cgu.learning@cgu.edu.Students, Faculty Staff
Digital Learning Lab (DLL)The DLL is a collaboration between the Student Success Center and the Office of Information Technology that offers learning opportunities to help you understand and master technology tools that will support the work you do and develop your academic and professional knowledge and skills. Similar to the Writing Center, the DLL offers workshops and one to one consulting appointments.Students, Faculty Staff
CanvasCanvas is CGU's learning management system. It provides web space for faculty to distribute class resources, conduct online class activities, and facilitate collaboration.Students, Faculty Staff
Technology Equipment Check OutOIT allows students, faculty, and staff to borrow technology equipment, such as laptops and projectors, for academic use.  Please contact the staff in your academic department for reservations.Students, Faculty, Staff
Smart ClassroomsAll CGU classrooms are equipped with instructional technology to support faculty's teaching and learning activities.Faculty Staff
Laptop Cart Check OutOIT provides a mobile laptop cart that is available for faculty to check out.  Please email cgu.learning@cgu.edu for more information, reservations, and availability.Faculty, Staff
iPad Cart Check OutOIT provides a mobile iPad cart available for faculty to check out.  Please email cgu.learning@cgu.edu for more information, reservations, and availability.Faculty, Staff
Technology PurchasesFor any CGU technology purchase, please contact OIT first.  OIT can guide you with choosing the correct technology for your needs, make sure that the technology will work with the rest of the technology at CGU, and use our purchasing power to get the best discount available.  Please review the CGU Technology Purchasing Policy and contact OIT at helpdesk@cgu.edu for more information.Faculty, Staff
Email Distribution Lists (Lyris)OIT can create email distribution lists to support the communication needs of faculty and staff.Faculty, Staff
Web ServicesThe Marketing and Communications Department maintains the content of CGU's website.  Please email marcom@cgu.edu for any content changes on CGU's website.Staff
Web Based ConferencingCISCO WebEx is CGU's web conferencing service.  For more information, please visit the WebEx information page.Faculty, Staff
Academic technology researchOIT conducts ongoing research, evaluation, and recommendations for new and emerging technologies for the classroom.  Please email cgu.learning@cgu.edu for more information.Faculty
Customized professional development offeringsOIT provides assistance with the design, creation, and delivery of  professional development offerings with specific goals and objectives for small groups and departments. Please email cgu.learning@cgu.edu for more information.Faculty, Staff
Online course design consultationsOne-on-one meetings are available through OIT to review strategies, best practices, and recommendations for online course design.  Please email cgu.learning@cgu.edu for more information.Faculty
PeopleSoftCGU uses PeopleSoft as the solution for managing all of its constituents and their associated university business functions.Faculty, Staff
HobsonsThis application enables CGU to manage the entire student lifecycle, including recruitment, enrollment, and retention.Staff
MillenniumMillennium is CGU's fundraising software.Staff
Telephone ServicesFor issues related to your office telephone, please contact the Claremont University Consortium Telephone Office.Faculty, Staff

 

eHelp eHelp

Minimize

3 ways to connect

Connect using either
Instant Messaging, Phone, or via Email.

Instant Messaging

Phone

909-621-8174
or
800-630-8893

Email

You should receive an E-mail confirmation within 1 hour of submitting a request.

If you do not receive an E-mail confirmation, please contact the Help Desk again:

helpdesk@cgu.edu


Staging Enabled