Learning CONTINUITY AT CGU

Guidance For Students On Measures To Preserve Learning Continuity

For information on continuation of your research activities please follow the link below: 

This page is a resource guide to address the challenges and provide possible solutions for continuing learning when coming to campus is not possible. As epidemic outbreaks, natural disasters, or other unexpected events can disrupt scheduled courses, the tools and strategies described here can minimize the effects of those unexpected situations.

Best practices for learning remotely include live or synchronous classes, where you meet and communicate remotely through email, chat, video conference, and other options. You could also conduct self-directed work through recordings, video or audio media, PDFs, quizzes and other assessments or other possibilities. 

Two important measures you can take to prepare yourself involve becoming familiar with the use of two key technologies:

  • Canvas - The Learning Management System (LMS)
  • Zoom - Online Collaboration and Video Conferencing Tool

 

Upgrade to Zoom 5.0 Before June:  Zoom 5.0 brings a lot of new features, with security and encryption as the main focus https://zoom.us/docs/en-us/zoom-v5-0.html

You should have received notices already and will continue to every time you log into Zoom; however, you have to agree to the upgrade. You will need to agree to upgrade when they are prompted, or they you need to go to zoom.com/download manually download the client. All devices will need to be updated, including your Mac or PC, tablets like iPads, and Smart Phones. 
 
You will need to do this before June 1st due to the encryption features. Without Zoom 5.0, you will not be able to join Zoom meetings after that point. 

BEFORE YOU PROCEED

Please make sure you have access to your CGU username, password and email address to continue to use Canvas, Zoom or any other CGU system.

Canvas

Zoom

Find out more about how to use Zoom in place of your on ground classes.

For a temporary period of time, CGU Zoom Basic accounts can now hold meetings with up to 300 participants without the 40 minute time limit. The Basic accounts do have other limitations which include:

  • Recording only to Local Computer not Zoom Cloud

  • Cannot be an alternative host

  • Cannot schedule on behalf of others

 

Use cases for Zoom include:

 

Tips for the best online live class experience

  • Setting yourself up for success

    • Use Headphones instead of speakers, to mitigate feedback and get the best hearing experience possible

    • Setup in a place with little activity in the background of the webcam

    • Setup your computer as close to your Internet Router as possible

    • Use a wired connection if possible

    • Make sure other high bandwidth use is mitigated, e.g. other individuals streaming video, gaming, nonessential devices using the internet are turned off

    • Close any programs you are not using for the Zoom meeting. 

      Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better. Virtual background feature also uses significant processing power.

    • Disable HD video

Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting.
To Disable HD Video from within the Zoom Client:

  • Click the "Home" tab.
  • Click " Settings".
  • In the Settings window that opens:
  • Click the "Video" tab.
  • Uncheck "Enable HD".
  • Close the Settings window.

 

  • Troubleshooting Zoom 
    • If your Audio or Video start to get choppy, turn off your video, and ask others to turn off their's 
    • If your audio is still unreliable, join the Zoom meeting by phone (you can stay online for the screen sharing functionality)

Office 365 collaboration and conferencing

Click the following links to find out more about how to use these tools.

Other CGU Tools

Click the following links to find out more about how to use these tools.

Is your technology ready to LEARN online?

Click the following links to find out more:

Free* internet service for students from providers

"Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19)."
 
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • Charter will open its Wi-Fi hotspots across our footprint for public use.
  • Spectrum does not have data caps or hidden fees.

Recommended Hardware for LEARNING/Meeting Online

Click the following links to find out more about:

Accessing Computer Lab Remotely - Quick Tutorials 

CGU Remote Desktop Access - Windows Guide

If you need a computer resource that you would normally go to a campus computer lab for, such as SAS or Bloomberg Terminal, please contact the Help Desk at helpdesk@cgu.edu or 909-621-8174 and provide your name, the lab specific software that you need to use, and the duration of time you will be utilizing the software. You will receive a follow-up email with detailed instructions on remotely accessing a lab computer. Please note that you will need a personal computer with internet connectivity to make use of this solution. Please refer to the detailed Remote Desktop instructions below.

Purpose: This guide will outline how to connect to lab and workstation computers physically located on the CGU campus from the internet. Note this this access does NOT require the CGU VPN, all you need is in internet connection.

Procedure: Once you have submitted a request and have been granted a system that you can connect to follow these steps to connect to that system. (PDF version)

1. Open the Remote Desktop Connection app on your computer, you can find this buy typing Remote Desktop in the Search bar and it should appear.

2. Click the Show Options dropdown, then click on Advanced.

3. Click the Settings button under Connect from anywhere.

4. Click "Use these RD Gateway server settings:" and in Server Name enter terminal.cgu.edu. Click the "Use my RD Gateway credentials for the remote computer" box, then click OK.

5. Click on the General tab.

6. Under Logon settings enter the name of the system that has been assigned to you under Computer. Under User name enter your CGU username beginning with clare\ if you have a staff/faculty/student worker account or with student\ if you are a student. The below screenshots have an example of each.

7. In order to avoid having to re-enter this information again click Save As under connection settings and save the shortcut somewhere that you will remember. In the future you can open that link and it will fill in all of the information you have just entered automatically.

8. Click the Connect button, if connecting for the first time you may receive a message asking if you trust the remote computer. Check "Don't ask me again for connnections to this computer" and then click Connect.

9. Enter your CGU password then click OK.

10. You should now be connected to the remote system. To logoff when finished right click on the Start Menu button, hover over "Shut down or sign out" and then click Sign Out.

CGU Remote Desktop Access - Mac Guide

If you need a computer resource that you would normally go to a campus computer lab for, such as SAS or Bloomberg Terminal, please contact the Help Desk at helpdesk@cgu.edu or 909-621-8174 and provide your name, the lab specific software that you need to use, and the duration of time you will be utilizing the software. You will receive a follow-up email with detailed instructions on remotely accessing a lab computer. Please note that you will need a personal computer with internet connectivity to make use of this solution. Please refer to the detailed Remote Desktop instructions below.

Purpose: This guide will outline how to connect to lab and workstation computers physically located on the CGU campus from the internet using a MacOS computer. Note this this access does NOT require the CGU VPN, all you need is in internet connection.

Procedure: Once you have submitted a request and have been granted a system that you can connect to follow these steps to connect to that system. (PDF version)

1. Open the App Store and search for Microsoft Remote Desktop

2. Download the Microsoft Remote Desktop 10 App from Microsoft.

3. Once installed click Open, or search for the program and run it.

4. If you receive a notice for sending data to Microsoft click Not now.

5. You will be prompted that the app requires Microphone and Camera access, click Continue, then OK for both permissions.

6. The app will now open, click on the Gear icon and then click Preferences…

7. In Preferences click the Gateways tab and then click the + icon to add a new gateway.

8. In Add a Gateway enter terminal.cgu.edu under Gateway Name, add CGU Terminal under Friendly Name. Click the dropdown under User Account and click Add User Account…

9. Fill in your CGU Username and Password, beginning with clare\ if you are staff/faculty/student worker, or with student\ if you are a student. An example of each is given below. Fill in Friendly Name with CGU Account then click Add.

10. You will now be back on the Add a Gateway screen, make sure User Account is set to CGU Account and then click Add.

11. Your Gateway info should now all be filled out, close Preferences by clicking the red X in the top left.

12. You will now be back on the main Microsoft Remote Desktop screen, click the + dropdown and then click Add PC.

13. In PC Name put the name of the computer that has been assigned to you, under User Account select CGU Account, under Friendly Name enter CGU Computer, and under Gateway select CGU Terminal. Then click Add.

14. Your connection will now be saved, double click to open your remote session.

15. You may be prompted with a certificate warning, click Continue.

16. You should now be connected to the remote system. To logoff when finished right click on the Start Menu button, hover over "Shut down or sign out" and then click Sign Out.

 

Staff and Faculty have dedicated pages for their roles. Please click the following links to be redirected to the page that is most helpful for you: 

Contacts Contacts

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Help Desk
909-621-8174
helpdesk@cgu.edu

After-hours Canvas & Zoom Support
909-787-1980

Chat with Canvas Support (Faculty)

Chat with Canvas Support (Student)

Canvas Direct Support Hotline

1-833-458-5451

CGU Faculty and Staff Directory


Useful Links Useful Links

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ATTENTION: To learn more about the Coronavirus Update visit Student Health Services

CGU COVID-19
Emergency page 

www.cgu.edu/emergency

Center for Disease Control and Prevention site about Coronavirus Disease 2019 (COVID-19)


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