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Questions, ideas, or feedback? Email us at digital.learning@cgu.edu (Please note that we do not list a phone number because the DLL is not staffed at all times. Email is the best form of contact.)

NEW LOCATION:

Located in Harper Hall Basement: Harper 22 (office) and Harper 22A (computer lab)


FAQ FAQ

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General Questions

Who can use the DLL services?
Any CGU student, faculty, or staff member. Alumni are also welcome.

Do I need to pay something for this service?
No, DLL services are free.

Where are you located?
DLL is in the basement of Harper Hall, offices 22 and 22A.

What are your working hours?
Our working hours are based on the DLL Fellows' availability.

What is the best way to contact the DLL?
Since the DLL is not staffed at all times, we do not list a phone number. The best way to contact the DLL is via email: digital.learning@cgu.edu

My only availability is on weekends and evenings but you are closed then. What should I do?
You can email us with any special requests you might have. We will do our best to accommodate your needs.

Appointments

Is DLL currently holding one-on-one appointments?

No, DLL is not offering individual appointments at this time. DLL is currently undergoing changes that promote teaching and instruction through the collaborative effort of workshops in order to better serve students. DLL recommends that students check its workshop schedule as the program will continue to add new offerings over the course of the semester.

Scope of Service

Can you help me with my homework/project?
No, we do not offer tutoring services. We can only teach you how to use a certain technology.

Can you format my dissertation?
No. We can show you how to use Microsoft Word to format the document yourself but we cannot do your work for you. You can visit the Registrar's website for formatting requirements and pagination.

Can you create a website or e-portfolio for me?
No. We can teach you how to use specific software tools and create a website yourself, but we cannot do the work for you. We would be happy to meet with you multiple times to coach you through the different aspects of building a website or e-portfolio.

Can I bring my own data when I come to the lab for assistance?
Yes, in fact we strongly recommend that you do so as that will help us give you more relevant help.

I have a problem with my computer. Can you fix it?
No, we are not IT helpdesk and do not provide tech support. Please contact your device manufacturer for assistance.

I have a problem logging into the lab computers and I need to reset my password. Can you help me?
No. You need to contact CGU IT helpdesk for assistance with such problems.

Software Tools and Workshops

I am a professor still using Sakai. Can you help me switch to Canvas?
Yes, we can show you how to migrate your course content from Sakai to Canvas and we can teach you how to use Canvas. Send us an email to digital.learning@cgu.edu and we'll get back to you with detailed information.

I need help with a program that is not on your list. What should I do?
You can send us an email requesting assistance with that program. We will do our best to help you. We constantly expand the list of offered programs, so your feedback is very important to us.

I have ideas about a new workshop. Are you interested?
Absolutely! You are more than welcome to share your ideas and collaborate with us on developing new workshops. Just send us an email and we'll get back to you as soon as possible


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