Quick Links Quick Links

Location:  141 E. 12th Street (blue-gray house)
Office Phone: (909) 607-0012
Office Hours: Monday - Friday, 9:00 a.m. - 6:00 p.m

Address:  150 E. 10th St., Claremont, CA 91711

Frequently Asked Questions Frequently Asked Questions


What can I expect in an appointment?

  • The tutor will probably first ask you what you want to work on.
  • If you already have specific goals for your tutorial, please let the tutor know!
  • The tutor may talk to you about your ideas for your paper/topic.
  • You will probably be asked to read your paper aloud (people often catch errors in reading that they haven't seen before).
  • The tutor can help you find the strengths and weaknesses of your paper.
  • The tutor may also help you organize your ideas, develop a strong thesis, enhance your academic language, or may suggest ways to strengthen your argument, etc.

What should I bring to my appointment?

Bring any of these that you have:
  • The written question or assignment from the professor
  • Your notes or draft
  • Any of the sources you are using

Do I have to send my paper before my appointment?

No, there is no need to send in the paper. For an in-person appointment, the tutor will go over the paper with you in the session. So please bring in a hard copy at the time of your appointment!

If I haven't written my paper yet, can I still see someone to talk about it?

Yes, definitely! We can help you with any stage of the process of writing your paper, including brainstorming ideas or starting an outline.

What if I can't get an appointment?

  • You can get on a waiting list for a particular day. On the scheduler under each day, there is a link in yellow words that says "Is the time that you want already reserved? Click here to be notified of an opening in the schedule!" If you click on that link, and give an email address that you check regularly, the system will let you know ASAP if a slot on the schedule opens up.
  • You can submit your paper online. In the same appointment system, under each day, there is a row of appointments under the title "Email Submission." You can select any available appointment and upload your document after submitting the appointment. For documents 15 pages or less, we ask for 2 business days for a tutor to send your paper back. If your document is 16-50 pages, we ask for 7 business days.

If I had an appointment already in the week, can I send an Email Submission?

Unfortunately not. In order to be able to serve all the CGU community equitably, the Writing Center policy is that a client may make only one appointment per week, which includes all of our services.

Does the Writing Center do walk-ins?

Yes, we do, but there is no time allotted just for walk-ins. If you have already been to the Writing Center once that week and need a second session and if you see an open appointment time on the schedule, you can come to the Writing Center and ask the tutor if you can do a walk-in during that open time. The tutor can then  meet with you.

How do I cancel an appointment?

If you need to cancel an appointment, cancel online or phone us at least 24 hours in advance of the appointment. For instructions on how to cancel online click here.

Do you format in APA (or MLA, or Chicago, or CSE, etc.)?

No, we don't format papers. However, we have all of the up-to-date manuals and we can help you look for patterns of inconsistencies in your formatting. We can also help you use the manual to answer difficult questions about formatting.

Is there a tutor in my field?

We have tutors in many of the fields at CGU, but not in all of them. You can look at the staff list and find out if there is a tutor in your field. However, all of the tutors are experienced at working with students in all of the disciplines at CGU.

Which tutors have experience with doctoral students?

All of the tutors who work in the Writing Center have experience working with incoming graduate students as well as doctoral students working on dissertations.

What if I need more help?

  • You can do a walk-in.
  • You can send a paper on-line.
  • You can schedule regular appointments over several weeks.
  • You can contact one of the proofreaders on our list (send us an email and we'll send it to you).

How do I make an online appointment? How do I make an online appointment?


 Living away from campus? Meet with a Writing Consultant online.

Step 1

Make an appointment on our online scheduler. Be sure to select a Consultant who is available for online consultation, as indicated by the words "Online appts. only" or "Face to face and online" below their name.

Step 2

When making an appointment, be sure to select "Yes - Meet Online" in the pop-up window. Save your appointment.

Step 3

At the time of your appointment, log into our scheduler again and click on the yellow square for your appointment. In the appointment window that appears, click the red "Start or Join Online Consultation."

Step 4

You will be taken to a virtual whiteboard space. Your Consultant will meet you there, as indicated by the "2" in the upper right hand corner (for 2 users in the room).

Step 5

You can paste your paper into the whiteboard space, or you can upload it using the Import/Export button (two arrows facing opposite directions) in the upper right corner. You can text chat with your client, or if you would like to use audio/video chat, click on the grey panel on the left side of your screen. You will be asked to allow your web browser to access your camera and microphone. Click "Allow," "Yes," or something similar, depending on your browser.

Step 6

Your Consultant can show you other tools that you can use during your session, like drawing, highlighting, and viewing your revision history. At the end of your session, be sure to download your revised paper using the Import/Export tool again.