The University Ombudsperson offers a range of dispute resolution assistance for CGU students, faculty, staff and administrators. The Ombudsperson helps individuals identify options for fair and equitable outcomes, and fosters civility and mutual respect. The Ombudsperson is confidential, independent, neutral and informal.
If you have concerns but do not know where to begin, the Ombudsperson will listen and help you to move forward.
919 North Columbia Avenue
Claremont, CA 91711
Further information about the CGU Ombuds Office:
By only telling the University Ombudsperson your situation, you have not formally notified any University official of your conflict, dispute or complaint. In order for the University to take action to remedy your conflict, dispute or complaint, you must share it with someone who represents the University. The Ombudsperson does not represent the University and therefore cannot receive formal complaints.
Meeting with the Ombudsperson does not affect your ability to pursue formal complaints. The Ombudsperson can help you find the appropriate person to speak to in order to request that the University take some action, if that is what you want. Important rights may be affected by the actual date when formal action is initiated and/or when CGU is informed of allegedly wrongful behavior, and in some situations, you may wish to consult with an attorney regarding your rights.
The Ombudsperson will resist being called to testify as a witness in any formal or legal proceedings to reveal confidential communications. The Ombuds Office also does not maintain any permanent records of individual matters.